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Bhagwat, K and Venkata Santosh Kumar, D (2022) A systematic review of construction safety research: quantitative and qualitative content analysis approach. Built Environment Project and Asset Management, 12(2), 243-61.

Chipozya Kosta, T, Muleya, F and Phiri, E (2022) Demystifying performance difference between local and foreign contractors through organisational culture. Built Environment Project and Asset Management, 12(2), 325-44.

Henry Duncan John, M, Amoah, C and Ayesu-Koranteng, E (2022) Causes of road projects' delays: a case of Blantyre, Malawi. Built Environment Project and Asset Management, 12(2), 293-308.

Heravi, G, Taherkhani, A H, Sobhkhiz, S, Mashhadi, A H and Zahiri-Hashemi, R (2022) Integrating risk management's best practices to estimate deep excavation projects' time and cost. Built Environment Project and Asset Management, 12(2), 180-204.

Jayantha Wadu, M and Maqsood, T (2022) Transport infrastructure, accessibility and residential property values: evidence from Hong Kong. Built Environment Project and Asset Management, 12(2), 163-79.

Kaluarachchi, M, Waidyasekara, K and Rameezdeen, R (2022) Antecedents of noise pollution control behaviour of employees of construction companies. Built Environment Project and Asset Management, 12(2), 277-92.

Kamardeen, I (2022) Work stress related cardiovascular diseases among construction professionals. Built Environment Project and Asset Management, 12(2), 223-42.

Martek, I, Edwards, D J, Seaton, S and Jones, D (2022) An appraisal of Australia's approach to promoting urban sustainability. Built Environment Project and Asset Management, 12(2), 262-76.

Nguyen Van, D, Le Dinh, T and Tran, H-B (2022) Assessing stakeholder satisfaction in PPP transport projects in developing countries: evidence from Vietnam. Built Environment Project and Asset Management, 12(2), 309-24.

  • Type: Journal Article
  • Keywords: stakeholder satisfaction; developing country; Vietnam; public-private partnership; questionnaires; developing countries; performance evaluation; case studies
  • ISBN/ISSN:
  • URL: http://dx.doi.org/10.1108/BEPAM-08-2021-0106
  • Abstract:
    Public-Private Partnership (PPP) model still contains the obstacle in partnership, which can lead to different satisfaction between project participants. Therefore, project managers need to consider stakeholder satisfaction to ensure success in PPP implementation. However, this problem is limited in the previous studies in developing countries. The purpose of this study is to evaluate stakeholder satisfaction of PPP transport projects in developing countries. A total of 15 satisfaction factors were identified and four main groupings were introduced by a review of the literature and expert interview rounds, including satisfaction of general public, satisfaction of private sector, satisfaction of government and satisfaction of end-users. A PPP expressway project in Vietnam was used to illustrate for this analysis. Data were collected through a questionnaire survey with 31 validated responses. The fuzzy synthetic evaluation method was then applied to evaluate satisfaction index for the stakeholder satisfaction of PPP transport projects in Vietnam as a developing country. The analyzed result showed that the project participants are basically satisfied with gained outcomes of the experimental project with the satisfaction index = 3.46. Specifically, the general public expressed that they are "satisfied" with satisfaction index = 4.08. Meanwhile, end-users, government and private sector are "basically satisfied" with the project outcome (the satisfaction index of 3.31, 3.16 and 3.04, respectively). This study provides more depth understanding of the satisfaction factor with transport infrastructure service in developing countries through PPP procurement. In addition, the decision-makers might utilize this evaluation model for rating the stakeholder satisfaction of real PPP projects to ensure project success.

Nyamagere Gladys, S, Rwelamila, P D and Gimbi, J J (2022) A conceptual framework for managing post-disaster reconstruction projects in emerging economies: the case of Angola. Built Environment Project and Asset Management, 12(2), 205-22.

Stanitsas, M and Kirytopoulos, K (2022) Underlying factors for successful project management to construct sustainable built assets. Built Environment Project and Asset Management, 12(2), 129-46.

Zeb, J (2022) A level of service framework for service-centric asset management planning. Built Environment Project and Asset Management, 12(2), 147-62.